Home FAQ


Frequently Asked Questions


Most frequent questions and answers

Virgin Remy Hair also known as Virgin Cuticle Hair is 100% Natural human hair (uncoloured/unprocessed).  All hair cuticles are  intact, and each cuticle layer is in the same direction making Virgin Remy Hair Extensions the highest quality hair extensions on the market. 

NB: Remy hair does not always mean Virgin hair, in fact, it rarely means that. Although the two terms are used synonymously, they are completely different in meanings.

Virgin hair is 100% human hair that is unprocessed and has not been altered with chemicals or mixed with synthetic hair. 

Remy hair is carefully collected and bundled in such a manner that the roots of the hair are on one side and the tip of the hair on the opposite side ensuring that all the cuticles are going in the same direction to ensure the hair extensions stay tangle free.  Due to the way the hair is collected, it cannot be mass-produced, which is why Remy hair is used when making high-quality hair extensions.  Remy Hair is generally soft, silky and tangle-free making it more durable and long-lasting. 

For a full head of hair, we recommend at least two bundles. If you are ordering bundles longer than 20″, three or more bundles is recommended.

We accept payments from all major credit and debit cards.

Standard shipping – £10.00

Express shipping – £35.00

We offer free standard shipping on all orders over £150.

With the appropriate hair care and maintenance, our virgin hair extensions can last between 3-5 years.

Yes. Our hair is 100% human hair and can be dyed and.or bleached. 

Always use a heat protectant before applying any heat to your hair. We recommend you use a leave-in conditioner weekly to keep the hair moisturised and healthy. 

On average we expect your delivery to be with you in 5-7 days. This is an average duration and can take longer subject to DHL’s delivery service.

Express Shipping: 

At an additional cost of £35, you may have your order within 3-5 days. Subject to DHL fulfilment services.