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Terms & Conditions

QYQ® Terms & Conditions for Consumers – Updated October 2016

By using QYQ® website you agree by the terms & conditions as stated below. We reserve the right to revise and update these terms and conditions without notice, therefore they should be regularly checked before making a purchase.

Making A Purchase

QYQ® only sells a maximum of 20 items per purchase. Where more than 20 items are to be purchase per sales please contact us or start over another purchase phase on completion of first phase of purchase.

You may choose to create an account with us on our website before making a purchase; this enables you to store all your shipping and billing details so you don’t have to enter them every time you place an order with us. You can browse our website by clicking on the category headings at the top or on products categories on the right hand side of the website. When you click on a product you simply choose your length and quantity then click the ‘add to cart’ button.

Selected item(s) will be added to your shopping cart ready to go through the checkout process. Once all products have been added to your cart you click ‘checkout button’ which takes you to your shopping cart page. On this page you can use a coupon code then click ‘Apply’, edit product quantities or remove a product, (you will need to click ‘Update Cart’). To continue shopping click ‘Browse Product’ or click ‘Checkout Now’ to make a purchase.

Follow the easy online instructions throughout the checkout process to finalise your order, once your payment details have been entered and you confirm your order, your payment will instantly be processed by our acquiring bank. You should receive an instant email confirmation once your order has been submitted, if you don’t receive your confirmation email within 1 working hour, please contact us to confirm your order was received successfully.

Discounts and Offers – Only one discount code or offer can be used at any one time. Our website does not allow multiple offers to be claimed together.

Hair Products

We will not be held responsible for the way in which you use the product(s) you purchase from our website once it has left our warehouse.

We will not accept responsibility if any hair extension are incorrectly fitted, cared for incorrectly or is damaged due to perming, colouring or cutting. We recommend that instructions should be read or sought before use. We recommend that “professional products” should be used by trained hair extension stylists or hair extension professionals who have been trained in the use of hair extensions.

QYQ® only sells unprocessed human hair which means that hair is in its natural colour state (dark brown to black shade). Although we state that hair can be dyed or bleached QYQ® does not recommend any dying of hair extensions as this weakens the integrity of the hair. Please note that hair and fibre colours will vary on your computer depending on your monitor resolution. Some images used on this website may be used as reference only and the product you receive may differ to what may be shown, please refer to item descriptions for an up to date specification of products.

Remittance Terms

Please note that all goods must be paid for in full before an order can be dispatched. Credit/Debit Card and Instant PayPal payments are taken instantly when an order is submitted therefore orders will be processed and sent out as soon as possible and usually within 24 hours. We will wait until funds have cleared in full before dispatching your order.

Payment & Currencies

All prices throughout QYQ® website are quoted in Pounds Sterling (£ pounds;) but you are able to view equivalent prices in another countries currencies. We accept most major credit & debit cards. Card Payments are processed immediately using the PayPal secure systems. NEVER send credit card details by e-mail or live chat as this is unsafe. Our online store includes a considerable level of security that is not included in e-mail. We also accept Bank Transfer and Western Union (WU) on request (Please allow up to 48 hours to process orders paid by WU.

Shipping and Handling

We send orders worldwide;

We use Royal Mail to ship all our parcels worldwide. (International customers can request an alternative shipping method. UK customers Royal Mail Only). All payments made via Paypal will be sent to the billing address only to prevent fraud. This is non-negotiable and cannot be changed. You can find more detailed information about shipping options on our Shipping Page. Estimated delivery date is based on dispatch time and delivery service. Delivery time may vary especially during peak periods and will depend on when your payment is cleared.

Dispatch Times

As per the “The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013″ orders must be dispatched within 30 days from the date of order. We aim to dispatch orders within 1-3 working days from receiving your order, in the event of an extreme circumstance where your order cannot leave us, you will be contacted by our team. We aim to dispatch orders the same day, if orders are placed and fund(s) are cleared by 4 pm Mon to Fri (excluding UK bank holidays). Any “express delivery orders” placed after 4 pm may not be dispatched until the next working day. If we anticipate any delay in this time period, we will do our best to keep you informed where possible.

Shipping Costs

All shipping costs are determined by the weight and size of the product(s) ordered and the specific location in the world where we are shipping to, unless otherwise stated. The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase shipping costs in line with Couriers annual rises.

Amendments to Orders

All amendments to orders must be done no later than 1 hour after placing the order, following your confirmation email. We regret that we are unable to amend an order that has already been processed and dispatched.

Customer Returns Policy >>

Delays or Loss in Transit

Our couriers suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the courier collections office if no one was home when they attempted delivery or for the parcel to be returned back to us if it was not collected by you). In the unlikely event that your parcel may get lost in transit, please contact Royal Mail by calling 08008457 750 750. A member of their customer service team will be happy to assist you in completing their on-line claim form for your lost parcel.

Unfortunately, we have no control over their investigations relating to this, however, we are able to provide you with any shipping information, including the tracking number, which can all be found in the email we send you confirming that your parcel has been dispatched. Goods sent out on standard delivery will not be insured; we therefore, strongly recommend that you select an express option to ensure your package is covered for loss or damage. We reserve the right to refuse to send out items over the maximum insured amount and instead select and charge you for the shipping method we feel is most relevant to the total value of your order.

Faulty Products

All products are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us we will happily send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the items back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 90 days

Returns by Courier

If you are not home when the courier attempts delivery they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender. If you fail to get a re-delivery or collect the package as instructed and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are also liable for any surcharges up to a maximum of £15 that the courier charges us to have it returned to sender.

Credits/Refunds

Refunds will be issued within 7 working days of receiving your return or cancellation request. If you are issued with a credit it can be used on any purchase within 12 months of the date it was issued. After 12 months the credit will expire and will be removed from your account. Credit is non-refundable.

Payment Security

All credit card details are processed using “PayPal” secure transaction systems. Your credit or debit card details are not stored on any of our own computers / servers.

Privacy

Your privacy is always respected and we are committed to safeguarding your privacy online. We will never disclose or pass on information about our customers to any third party. We will not send you any unsolicited emails other than information regarding your order or any updates to the website and stock.

External Links

External Links are provided on this website as reference only and any content on the external websites are not connected to QYQ®, please be advised to first seek the terms and conditions on all external linked websites before prior use.

Copyright

The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of QYQ® and our under user Licence. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from QYQ® before doing so. No part of this web site may be reproduced or copied and images are property/copyrighted to QYQ® or under user Licences.

Our Right as a Supplier

We reserve the right to change prices and information at any time and without notice throughout this website.

Product Guarantee

QYQ®products come with our 30 days guarantee where you may return faulty goods, we will happily test for any faults and if a fault is present we will repair or send you an exchange. With Human Hair, a manufacturing fault will be visible within 7 days of wear or after your first wash, specially formulated hair extension aftercare must be used to prolong the life of hair extensions, none specially formulated shampoo and conditioner may damage hair extensions. The above guarantee is given by QYQ®subject to the condition that the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal conditions, failure to follow manufacturers or the company’s instructions (oral or in writing), misuse or alteration. This does not affect your Statutory Rights.