As per the “The Consumer Contracts (Information, Cancellation and Additional Charges) Consumer Rights Act 2015 states without undue delay and not more than 30 days after the date of order. We aim to dispatch orders within 1-3 working days from receiving your order, in the event of an extreme circumstance where your order can not leave us you will be contacted by our team. We aim to dispatch orders the next working day, if orders are placed and fund(s) are cleared by 4 pm Mon to Fri (excluding UK bank holidays). If we anticipate any delay in this time period, we will do our best to keep you informed where possible.

Shipping Costs

All shipping costs are determined by the weight and size of the product(s) ordered and the specific location in the world where we are shipping to, unless otherwise stated. The shipping costs are always displayed to you when you proceed to the checkout and before you enter your payment details. Please make a careful note of this as mistakes cannot be rectified afterwards. We reserve the right to increase shipping costs in line with Couriers annual rises.

Amendments to Orders

All amendments to orders must be done no later than 1 hour after placing the order, following your confirmation email. We regret that we are unable to amend an order that has already been processed and dispatched.

Cancellations

Your purchase(s) are protected by the Consumer Rights Act 2015 which give you the right to cancel the purchase within 14 days after the day you receive the item. 

Customer Returns

In the event of any unwanted product(s) you may return them unopened and unused in a resalable condition within 14 working days, along with any accessories and free gifts received with it, for an exchange, credit or a refund. Goods must be returned in a resalable condition and will not be accepted back if worn. Should this be the case goods will be returned at the buyers cost. Postage charges will apply if an exchange is requested, in order to send the new product. If you have been sent an incorrect product you must notify us within 48 hours of receiving your order via the email address on our contact us page or by calling our customer services team. Upon receipt of your products we will replace and reimburse you for the postage it cost to return to us. Proof of postage will not be accepted as proof of delivery. You can expect your refund or replacement product(s) within approximately 7 working days after we receive your faulty, incorrect or unwanted product(s). Please note you will not be entitled to a refund of the shipping costs incurred in returning the product(s) to us unless the product(s) are faulty or incorrect. Before returning any product(s) to us please ensure that you sufficiently package the item. You are also advised to return product(s) by recorded delivery or registered post. You will be responsible for the goods until they are received by us. Please remember to include your full name and address and a copy of your purchase invoice along with your reason for return. 

Delays or Loss in Transit

Our couriers suggest waiting at least 30 days for delivery of any parcel before a claim form can be submitted for a parcel deemed as lost in transit. (This allows time for a parcel to be collected from the courier collections office if no one was home when they attempted delivery or for the parcel to be returned back to us if it was not collected by you). In the unlikely event that your parcel may get lost in transit, please contact DHL Help and Support | Parcel Services | DHL Parcel UK . A member of their customer service team will be happy to assist you in completing their on-line claim form for your lost parcel. Unfortunately, we have no control over their investigations relating to this, however, we are able to provide you with any shipping information, including the tracking number, which can all be found in the email we send you confirming that your parcel has been dispatched. Goods sent out on standard delivery will not be insured; we therefore, strongly recommend that you select an express option to ensure your package is covered for loss or damage. We reserve the right to refuse to send out items over the maximum insured amount and instead select and charge you for the shipping method we feel is most relevant to the total value of your order.


Faulty Products

Returns Policy-Faulty Goods

All products are fully checked & tested before dispatch, but in the unlikely event of faulty or damaged product(s) please return it to us we will happily send you a replacement product. If the product is not found to be faulty, we are happy to re-ship the items back to you and you may be liable to pay the postage costs, otherwise they will be destroyed after 90 days

Returns By Courier

If you are not home when the courier attempts delivery they will leave you a calling card to which you must respond otherwise the package will be returned to us the sender. If you fail to get a re-delivery or collect the package as instructed and it is returned to us, you will be contacted and may have to pay shipping costs for the package to be sent back out to you. You are also liable for any surcharges up to a maximum of £15 that the courier charges us to have it returned to sender.

Credits/Refunds


Payment Security

All credit card details are processed using “Stripe” or “PayPal” secure transaction systems. Your credit or debit card details are not stored on any of our own computers / servers.

Privacy

Your privacy is always respected, and we are committed to safeguarding your privacy online. We will never disclose or pass on information about our customers to any third party. We will not send you any unsolicited emails other than information regarding your order or any updates to the website and stock.

External Links

External Links are provided on this website as reference only and any content on the external websites are not connected to QYQ, please be advised to first seek the terms and conditions on all external linked websites before prior use.

Copyright

The design, text, graphics, images, applications, software, underlying source code and all other aspects are copyright of QYQ and our under user Licence. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only and you must seek permission from QYQ before doing so. No part of this web site may be reproduced or copied and images are property/copyrighted to QYQ or under user Licences.

Our Right as a Supplier

We reserve the right to change prices and information at any time and without notice throughout this website.

Product Guarantee

QYQ products come with our 30 day guarantee where you may return faulty goods, we will happily test for any faults and if a fault is present we will repair or send you an exchange. With Human Hair a manufacturing fault will be visible within 7 days of wear or after your first wash, specially formulated hair extension aftercare must be used to prolong the life of hair extensions, none specially formulated shampoo and conditioner may damage hair extensions. The above guarantee is given by QYQ subject to the condition that the Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal conditions, failure to follow manufacturers or the company’s instructions (oral or in writing), misuse or alteration.